Frequently Asked questions

Is there internet access in the apartments?

Yes, there is free high speed internet access (WiFi) in all apartments

Is breakfast included?

No, but there is a fully equipped kitchen in the apartments, and a supermarket around the corner (open daily until 10PM). Complimentary coffee, tea, sugar and creamer are present though

Are towels and bed linen included?

Yes, both are included as well as some complimentary shampoo and soap

Is there air conditioning in the apartments?

No, but temperatures in summer are usually not that hot, during the day mostly between 18 and 25 degrees celcius and at night around 15 degrees. When it is really hot it is around 30 degrees celcius, this does not happen a lot and mostly only for a couple of days in a row.
See also below on this page for more information on the climate and average temparatures

Is cleaning included?

Yes, weekly cleaning and change of bed linen is included. Also we offer fresh towels on a regular basis

Is there a hair dryer in the apartments?

Yes

Is there an iron and ironing board in the apartment?

Yes

Is there a washing machine and/ or dryer available?

Yes, there is a washing machine and dryer available in a common room (shared use with the owners and possible other guests). Use of the washing machine (and soap) and dryer is free of charge

How can I make a reservation?

You can book the apartment of your choice online through the website on our reservations page. The reservation system is a secured system, which means it is safe to enter your credit card details. When you make an online reservation you will get an immediate confirmation by email automatically

When do I pay?

We do not charge your card, it is only used as a guarantuee. You can pay when you arrive at the apartment. You can pay in cash or with a credit card (VISA/AMEX/Mastercard). If your reservation is over € 1000 we do ask for a deposit of 25%. In that case we will send you an email after you have made the reservation, asking you for the deposit and we will also explain how you can pay it

How do I check in and get the keys?

When booking you inform us about your arrival time and we will then make sure we are at the apartment when you arrive. You can then just ring the doorbell and we will let you in, show you the apartment and give you the keys

What time is check in and check out?

Check in

We expect you to arrive at the arrival time as you have informed us. If you arrive before 10AM we will expect you at 10AM as that is the time we open. You can then drop off your luggage. The apartment will be ready and available at 2PM the latest. (Maybe earlier, depending also on the departure time of previous guests).

Check out

Check out is at 11AM. If no new guests are arriving it may be possible to check out later. You can always leave your luggage with us for the rest of the day. We will then give you a key to the front door so you can pick up your luggage any time you like

Are the apartments located in the center of Amsterdam?

Yes, they are located in the center of the city, very close to the Dam Square. It really is a great location to see the rest of the city as alomost everything is at walking distance from the apartment.
(See also the location page on our website)

Are all apartments located in the same building?

No, they are divided over 2 canal houses, which are very close to each other. In the canal house at Singel 235 you will find the apartments Pearl (third floor) and Amber (fourth floor) and at the canal house at Singel 214 you will find the apartments Ruby (fourth floor) and Emerald (fifth floor)

Please note that the apartments are only reachable by stairs, there is no elevator. The apartment Pearl and Amber are only reachable by a traditional dutch canal house steep stairway, the stairway at the house with the apartments Ruby and Emerlad is not so steep

Is there a supermarket/grocery store in the area?

Yes, there is a large supermarket/grocery store (Albert Heijn) at about 2 minutes walking distance. You can buy all the food you will need there, from bread and vegetables to cheese and wine. The supermarket is open 7 days a week until 10PM

Where can we park our car?

It is possible to park your car on the street close to the apartment (although it can be a bit hard to find a free spot during day time). Please note that it is paid parking only in the center of Amsterdam (€ 5 per hour).


Recommended parking alternative:

We recommend to park outside the center at a guarded parking place and then take the tram to the center, this costs about € 6 per 24 hours including 2 two way tickets for the tram to the central station

What is the climate of the Netherlands?

The predominant wind direction in the Netherlands is southwest, which causes a moderate maritime climate, with cool summers and mild winters

What is the average temperature in The Netherlands/Amsterdam?

Monthly average temperatures Netherlands/Amsterdam (Fahrenheit)

Jan
Feb
Mar
Apr
May
June
July
Aug
Sept
Oct
Nov
Dec

41°f
43°f
48°f
54°f
63°f
66°f
68°f
70°f
64°f
55°f
48°f
43°f

34°f
34°f
36°f
39°f
46°f
52°f
54°f
55°f
52°f
45°f
39°f
34°f


Monthly average temperatures Netherlands/Amsterdam (Celcius)

Jan
Feb
Mar
Apr
May
June
July
Aug
Sept
Oct
Nov
Dec

5°c
6°c
9°c
12°c
17°c
19°c
20°c
21°c
18°c
13°c
9°c
6°c

1°c
1°c
2°c
4°c
8°c
11°c
12°c
13°c
11°c
7°c
4°c
1°c